Please read your emails thoroughly as they contain important information regarding your sessions including your electronic intake form.
We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows. If there are any health issues present at the time of your scheduled session that might make massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE arriving for your massage. If you are pregnant at the time of your massage appointment, please contact us BEFORE your session.
24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. Since all sessions are by appointment only, a major credit card is required to hold your appointment. You will not be charged until your services are rendered, unless you fail to cancel within 24 hours and/or no-show (see below) your appointment! If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment.
Anyone who fails to show up for their scheduled session and does not provide 24 hours cancellation notice, will be considered a “no-show” and will be charged the full amount for the missed appointment.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Thank you. It is our pleasure to serve you!