It is my intention to provide my clients with a professional and therapeutic session. The following policies and procedures serve as a guide for first-time and regular massage clients of Dynamism Manual Therapy.
Unforeseen events occur requiring cancellation of your appointment. Since I work by appointment only, I do not receive compensation for appointments that are missed.
In my commitment to provide a unique and outstanding experience to all of my clients and out of consideration for my time, I have adopted the following policies:
Sessions are required to be paid in advanced. Please see cancellation and no show policies for fees.
ARRIVAL TO YOUR MASSAGE:
Clients are asked to arrive 10-15 minutes early. This allows time to ask appropriate questions and get as much information as I need. All sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged. With inclement weather, the clinic will open unless it is a Level 2 or 3 Emergency.
CANCELLATION /RESCHEDULING POLICY:
Please provide at least a 24 hour notice if you need to reschedule or cancel a treatment. This gives me enough time to fill the slot. There is a $5 cancellation fee which will be deducted from the refund amount.
NO SHOW POLICY: There will be no refunds for no show clients, however, this will be handled on a case-by-case basis.
LATE ARRIVAL POLICY:
I regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment, determined on a case-by-case basis. This will be at my discretion and only with proper, advanced notification of your late arrival. The original fee will be charged.
I am trained and prepared to work with children. If the child is younger than 18 years old, I will ask a parent or guardian to sit in on the treatment.
Your massage therapy records are kept in the strictest confidence by this clinic. All client records are kept in a secure place and only those who need to see a client’s file for legitimate business or professional purposes have access to them. Your records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.
Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, touching in an inappropriate way, will result in a thorough ass kicking and termination of the session and the client will not be allowed to return for further massages. Full fee will be expected.
I LOOK FORWARD TO HELPING YOU LIVE A PAIN FREE LIFE!!!